How can we help?

Does the text filter work on Android?

No. Android does not let an app filter texts the way iPhone does, so the text filter is iPhone only. On Android, FendLand screens spam calls instead, and everything else in the app works the same.

How do I turn on the text filter?

Open iPhone Settings, scroll down to Apps, tap Messages, then tap Unknown & Spam. Under Text Message Filtering, select FendLand. The filter is now active. No further setup needed.

Will it block texts from people I know?

No. The filter only runs on messages from numbers not in your contacts. Any number saved in your contacts is never touched.

Will it filter verification codes or bank alerts?

No. OTP codes, bank notifications, delivery alerts, and similar messages are allowed through. FendLand only targets unsolicited real estate outreach.

Where do filtered messages go?

Filtered messages go to your Junk folder under Filters in the Messages app, not deleted. You can review anything there at any time.

Does FendLand read my messages?

FendLand never stores the text of your messages. The iPhone filter reads each message on your phone and decides there. When you paste a message into the scanner yourself, only the verdict, the sender's carrier type, and a short hash of the sender's number are saved. The privacy policy has the full detail.

How do I scan a message?

Tap the Scanner tab, paste the message text into the input field, optionally add the sender's phone number, and tap Scan. Results appear in a few seconds.

What does the confidence score mean?

The confidence score reflects how strongly the message matches a known pattern, based on the text signals found, the margin between the top verdict and the next, and carrier type if a number was provided. A score above 75% is a strong match.

What is an "assignment of contract"?

Wholesalers rarely intend to buy your property themselves. They sell their purchase contract to another buyer for a fee. Asking "will you personally be closing, or assigning this contract?" is the fastest way to confirm you're talking to a wholesaler.

What does an unclear result mean?

It means the message didn't match any pattern strongly enough to classify. The message may be too short, too generic, or from a category FendLand hasn't seen before. Try one of the suggested screening replies to get more information from the sender.

Does FendLand remove my info for me?

On Shield Pro, at most sites, yes. Shield Pro removes your info from the broker sites that take a request by email, follows up until each one clears, and re-checks every 90 days. Some sites (about 42 of 255) only take a form filled in by you; Shield Pro walks you through those and tracks each one.

Is the Removal Center free?

Yes, in part. A free account shows which sites list you and lets you remove your info yourself, step by step, with up to 3 tracked at a time. Shield Pro removes it for you at most sites, walks you through the rest, and re-checks every 90 days.

How long does it take for removals to process?

Most platforms process removal requests within 7 to 14 business days. Some data brokers may take up to 30 days. When FendLand sent the request for you and no confirmation arrives within 14 days, it sends a follow-up automatically.

Will I stop getting texts after submitting removals?

Outreach should decrease over time, but it won't stop immediately. Wholesalers who already have your number will keep using it. Removal prevents new lists from including you going forward.

Do I need to re-submit removals?

Usually, yes, because data brokers re-import records from public sources and can list you again. On Shield Pro, FendLand re-checks completed removals about every 90 days, re-sends the ones it filed, and reminds you to re-file the ones you filed yourself. On the free plan, re-run your removals every few months.

What is a port-out attack?

A port-out happens when someone uses your personal information to transfer your phone number to a different carrier without your permission. After the transfer, calls and texts meant for you are redirected to them. On Shield Pro, FendLand checks your number's carrier record every day, and every few hours once something looks off, and alerts you if it changes.

How do I enroll my number in Phone Protection?

In the app, tap Tools, then Phone Protection, tap Add Number, enter your phone number, and confirm. FendLand takes a baseline carrier snapshot at enrollment and monitors it from there.

What happens when a change is detected?

FendLand sends you an email alert and a push notification in the app, on iPhone or Android. The alert shows what changed (carrier name, line type) and links to Phone Protection in the app, where you can review and dismiss it.

How do I reset my password?

On the sign-in screen, tap Forgot Password and enter your email. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive.

How do I cancel my subscription?

Cancel where you subscribed. On iPhone: open Settings, tap your name, tap Subscriptions, find FendLand, and tap Cancel Subscription. On Android: open the Google Play Store, tap your profile, tap Payments & subscriptions, then Subscriptions, and cancel FendLand. On the web: sign in, open Plans from your dashboard, and choose Manage billing. Your access continues until the end of the current billing period.

Can I use FendLand on multiple devices?

Yes. Sign in with the same account on any device. Your scans, evidence log, and removal requests are synced across all of them.

Is there a free trial?

Yes, for Shield Pro started in the FendLand app. Free for 7 days, then $14.99/mo or $107.99/yr. Cancel anytime before it renews. Subscribing on the web starts billing right away, and you can cancel it anytime from your account.

What data does FendLand collect?

Your email address and account details; the name, address, and phone number you add to your removal profile, so removal requests can be sent; any phone numbers you enroll in Phone Protection; your subscription status; and the verdicts from scans you run. Message text is never stored, and sender numbers from scans are kept only as short hashes.

Does FendLand sell my data?

No. FendLand does not sell or license user data to anyone. The only advertising tool we use is the Meta Pixel on our public pages, in Limited Data Use mode, to measure whether our ads work. If you are signed in it receives a hashed (one-way scrambled) form of your account email so Meta can match the visit, and never your name, phone, address, the messages you scan, or your results. You can turn it off on the Cookie Policy page.

What third parties does FendLand use?

The main ones: Twilio for carrier lookups (sender phone number, results cached 60 days), Anthropic's Claude for classifying unclear messages (message text only, no user identifiers), SerpAPI for the exposure scan (your name, city, and state), Resend for email, Supabase for the database and sign-in, Stripe, Apple, or Google for payments, and Meta to measure our ads (page views, that a scan ran, and a hashed account email when you are signed in, never what you typed). The privacy policy has the complete list.